Refund policy

Order Cancellation
You may cancel your order within 2 hours of purchase for a full refund, provided it has not yet been processed or shipped.

To cancel an order, please contact us as soon as possible at:

Email: 5wdcore@gmail.com
Phone: 922-010-4452

If your order has already been processed or shipped, we may not be able to cancel it, but you may still be eligible for a return (see below).

Refund Policy
We offer refunds under the following conditions:

Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 24 hours of delivery with a photo, box opening video, and description of the issue. We’ll offer a replacement or refund.

Incorrect Item Received: If you received the wrong product, notify us within 24 hours and we will send the correct item or issue a refund.

Change of Mind: If you are unsatisfied with your purchase, you may request a return within 24 hours of receiving your order. Items must be unused, in their original packaging, and in resellable condition.

Note: Return shipping costs for “change of mind” returns are the responsibility of the customer unless otherwise stated.

How to Request a Refund
To request a refund, please email 5wdcore@gmail.com with the following details:

Your order number or id-

The reason for the return or refund request-

Photos of the product (if damaged or incorrect)-

Once approved, you’ll receive instructions on how to return your item. Refunds will be issued to the original payment method within [5–10 business days] after we receive the returned item.

Exchanges
We currently do not offer direct exchanges. If you need a different item, please return your order for a refund and place a new order.

Questions?
If you have any questions about our cancellation or refund policies, contact us at:

Email: 5wdcore@gmail.com
Phone: 922-010-4452
Business Hours: Mon - Sun (11 A.M. to 8 P.M.)